Refund & Returns Policy

Effective Date: [Insert Date]

At Golf Cart Emporium, we are committed to ensuring customer satisfaction with every purchase. Please review our Refund & Returns Policy carefully before initiating a return.

1. Overview

Our return policy lasts 30 days from the date of delivery.

If 30 days have passed since your purchase, we may not be able to offer a full refund or exchange.

To qualify for a return:

  • The item must be unused.

  • The item must be in the same condition as received.

  • The item must be in original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Do not send your purchase back to the manufacturer.

2. Return Process

To initiate a return:

  1. Email us at info@golfcartemporium.com

  2. Provide your order number and reason for return

  3. Wait for return authorization and shipping instructions

Returns sent without prior approval may not be accepted.

3. Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards

  • Downloadable software products

  • Custom-built or special-order golf carts

  • Clearance or sale items

  • Products marked “Final Sale”

  • Hazardous materials or flammable liquids

Sale items are not eligible for refunds unless defective.

4. Partial Refunds

Partial refunds may be granted in situations such as:

  • Item shows signs of use

  • Item not in original condition

  • Missing parts not due to our error

  • Item returned after 30 days

  • Damage caused after delivery

Refund amounts will be determined after inspection.

5. Refunds

Once your return is received and inspected:

  • You will receive an email confirming receipt.

  • You will be notified whether your refund is approved or rejected.

If approved:

  • Refunds are processed within 5–10 business days.

  • Refunds are issued to the original payment method.

Processing time may vary depending on your bank or credit card provider.

6. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank (processing delays may occur).

If you still have not received your refund, contact us at:
📧 info@golfcartemporium.com

7. Exchanges

We only replace items if they are defective or damaged.

If your item arrives damaged or defective:

  • Contact us within 24 hours of delivery.

  • Provide photos and order details.

Once verified, we will arrange repair or replacement at no additional cost (if claim is valid).

8. Gifts

If the item was marked as a gift and shipped directly to you:

  • You will receive a gift credit for the return value.

If the item was not marked as a gift:

  • Refund will be issued to the original purchaser.

9. Return Shipping

To return a product, you will receive return instructions after approval.

Customers are responsible for return shipping costs unless:

  • The product was damaged during shipping

  • The wrong item was sent

  • The item is confirmed defective

Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund.

For high-value returns, we recommend using:

  • A trackable shipping service

  • Shipping insurance

We cannot guarantee receipt of returned items without tracking confirmation.

10. Cancellations

Orders may be canceled before shipment for a full refund.

If the order has already shipped, return policy terms will apply. Shipping charges may not be refundable.

Custom or special-order carts may not be eligible for cancellation once production has begun.

11. Contact Us

For any questions regarding our Refund & Returns Policy:

📧 Email: info@golfcartemporium.com
🌐 Website: https://golfcartemporium.com/